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For questions regarding shoe availability:

Umi sells shoes through authorized retailers. We supply these select stores with catalogs and price lists. If you have a question of style, price or color availability, please contact a retailer in your area. To find contact information for a store in your area—please use our store locator.

For Questions about an order:

Contact: customerservice@umishoes.com
When you contact us please include: your order number, the name and zip code of the billing address.

Umi Children's Shoes

333 W Estabrook Blvd
Glendale, WI 53212
Toll Free: 1-888-7-BUY-UMI (or 414-908-1667)
Hours: M-T 7:45 a.m. - 5:30 p.m., FRI 7:45 a.m. - 4:30 p.m. (CST)

For bloggers or those interested in press material or media:

Contact: umi.pr@umishoes.com

If you're a retailer in the U.S. looking to carry Umi Shoes:

Contact: umisales@umishoes.com
Phone: 888-UMI-7170 (888-864-7170)

If you're outside the U.S. and want to inquire about carrying Umi Shoes:

Contact: internationalsales@umishoes.com

ONLINE RETURN AND EXCHANGE POLICY

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

To prepare your prepaid UPS label for the return of your unworn, regularly priced Umi footwear, please click the following link: http://www.umishoes.com/shop/returns.html

Packages should be returned to:
Weyco Group, Inc.
Attn: Internet Returns
333 W Estabrook Blvd
Glendale, WI 53212

Give the package to UPS via a driver, UPS store or drop box.

If you choose to EXCHANGE your merchandise, please indicate the replacement size, style and color on the packing slip in the section marked "Internet Exchanges." Include the packing slip in your package. Umi Shoes will provide FREE outbound shipping for the replacement item(s).

If you choose to RETURN your merchandise, please indicate RETURN FOR REFUND on the packing slip in the section marked "Internet Refund". Include the packing slip in your package. You will be refunded the purchase price of the unworn item(s) to the original payment method used.

Canadian Returns should call 866-728-9864 or 414-908-1667.

SHIPPING POLICY

FREE Standard Shipping of non-clearance priced merchandise

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise.

$16.00 UPS 2nd Day Delivery
2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery
Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

CANADIAN ORDERS

Canadian shipments will have a $30.00 USD Shipping charge (includes duty, tax and freight) for the first pair and $20.00 USD each additional pair (includes duty, tax, and freight). Canadian shipments may take 7 to 14 days for delivery and will ship via a carrier of our choice.

** Additional $75.00 will be charged to orders shipping to certain remote locations.

Remote charges will be indicated during the checkout process.

PRIVACY POLICY

UMI is concerned about your privacy on the Web. As such, we have created this Privacy Policy to let you know how UMI assembles and safeguards your information related to this Site. This Privacy Policy works in conjunction with the Terms and Conditions of Use, but does not modify or supercede it.

1. UMI's Collection and Use of Your Information

A. Personal Information.

1) Logging On. Like most Internet sites, UMI uses your IP address to help diagnose problems with our server and to administer this Site. Your IP address is also used to gather broad, demographic information. This information is for internal use only and will not be disseminated to advertisers. However, name and specific registrant information is not linked to broad demographic data.

2) Submitted Information. At the end of the Site, UMI asks you to provide us with personal information regarding your visit to the Site, as well as any information regarding your interest and/or desire to purchase the products. In addition, UMI may use the contact information to send you information about UMI and the products that we have to offer. Generally, UMI may collect the demographic and profile data for internal use only to tailor your experience at our Site, showing you material that UMI thinks you might be interested in, and displaying the material according to your preferences.

3) Purchases. When you make an online purchase, the information you provide allows UMI to process and fill your order, and to notify you of your order status. To complete the order, UMI will need to know your credit card brand, credit card number and expiration date. Once an online order has been confirmed, credit card information is not reused. When you provide any part of the requested information, you certify that any information that you provide, including without limitation, any information related to identification, billing and marketing, is truthful, accurate, complete and updated. As more fully described in Paragraph 4, your browser communicates with a secure server and all information you submit is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. Only authorized UMI employees have access to stored information. UMI safeguards information according to established security standards and procedures, and UMI continually assesses new technology for protecting information. UMI employees are trained to understand and comply with these information safeguards. For more information regarding security, see Paragraph 4.

B. Cookies. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. UMI may use Cookies in order to identify you to this Site so that UMI can provide more customized information and services to you. In addition, this Site may contain advertisements that may contain Cookies. To disable the use of Cookies by your browser, review your browser's preferences and options.

C. Other Information. You may choose to send UMI a question via e-mail, register for a special service, or otherwise communicate with UMI. UMI uses such information to communicate with you and to enhance this Site to better meet your needs.

2. Aggregate Data. UMI may: (a) extract information that does not identify you specifically, commonly referred to as Aggregate Data, from the personal information, Cookies or other information collected on this Site; and (b) use such Aggregate Data for internal and/or commercial purposes. You hereby grant UMI and its agents and third party licensors an unrestricted, exclusive, perpetual and no cost right to develop, relicense, sell, analyze, use and exploit such Aggregate Data in accordance with the guidelines set forth in this Privacy Policy.

3. Right to Opt Out. You may choose to receive direct marketing communications relating to UMI. If you do not want to receive such information, you should contact UMI, in accordance with Paragraph 6, and request to "opt out." Upon receipt and processing of an opt-out request, UMI will not include you in any future marketing communications.

4. Security; No Liability. UMI and its third party licensors have implemented security measures to help protect against the risk of loss, misuse and alteration of any information under UMI' control. Specifically, UMI uses the industry standard secure socket encryption protocol to safeguard the security of your transactions. When making a purchase or entering personal information, SSL technology encrypts your information in an effort to prevent others from obtaining it. Nevertheless, such security measures may not prevent all loss, misuse, or alteration of information on this Site, and UMI is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site may contain links to other sites. UMI is not responsible for, nor can UMI ensure the privacy practices or content of such other sites.

5. Modification of Privacy Policy. UMI may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

6. How to Contact UMI. You may contact UMI with questions or comments regarding this Privacy Policy and this Site at customerservice@umishoes.com.

TERMS AND CONDITIONS OF USE

INTRODUCTION

Welcome to the web site ("Site") for The Weyco Group, Inc. ("UMI"). We are extremely appreciative that you have made the UMI Site your site for shoes. Please feel free to use and enjoy this Site and the services, including the viewing and purchasing of our shoes and related products ("Services"), which we offer.

We would like you to know that by accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions of Use ("Terms"), including the Privacy Policy, and to comply with all applicable U.S. laws and regulations. You also agree not to in any way alter or tamper with the software on or the operations of this Site or in any way compromise the security of the Site or Weyco Group, Inc.'s Services. In addition, you hereby represent and certify that you are at least 18 years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the Services offered through the Site. In addition, from time to time, The Weyco Group, Inc. may need to change or modify these Terms and, as such, The Weyco Group, Inc. reserves the right, in its sole discretion, to do so as needed. Your continued viewing of or use of the Site following the posting of any changes to the Terms will constitute your agreement to any such changes.

We hope that you will find the Site and our Services useful and come back to visit us often!

THE WEYCO GROUP, INC.'S INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING

The Weyco Group, Inc. displays/offers content on the Site for you to examine. Examples of the content included are; text graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by The Weyco Group, Inc. and/or in connection with this Site. Moreover, The Weyco Group, Inc. attempts to display the content in a way that will be easily accessible and useful for you, the customer. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and/or patent protection of either The Weyco Group, Inc. or by a third party that authorizes The Weyco Group, Inc. to make such content available to you. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on this Site are proprietary to The Weyco Group, Inc. or are the property of their respective owners. Also, unless approved in writing in advance by The Weyco Group, Inc., you agree not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site. If you do want to link to the Site, please contact the UMI Brand Customer Service Manager at customerservice@umishoes.com to seek approval. However, if you like, you may copy the content for your personal use, but you must retain any copyright, trademark, patent and/or other proprietary notice on the copied information. Furthermore, these Terms do not give you any right to reproduce, distribute, transmit, publish, or commercially exploit any information provided by The Weyco Group, Inc. without permission of the owner of the copied information.

WARRANTY DISCLAIMER

The content, products and services of The Weyco Group, Inc. are provided "as is" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of the merchantability and fitness for a particular purpose. The Weyco Group, Inc. does not warrant that any part of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Weyco Group, Inc. does not warrant or make any representations regarding the use of this site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore verify any information obtained from this site before acting on it. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you to the extent not allowed by such law. The Weyco Group, Inc. explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services, or merchandise found on sites that link to or from third parties. The Weyco Group, Inc. cannot be held responsible for the materials contained on third party sites and/or related services nor does The Weyco Group, Inc. make any representations or warranties as to the security of any information you might be requested to give any third party, and you hereby irrevocably waive any claim against The Weyco Group, Inc. with respect to such sites and services.

LIMITATION OF LIABILITY

To the furthest extent permitted by law, under no circumstances including, without limitation, The Weyco Group, Inc.'s negligence, shall The Weyco Group, Inc. be liable for any damages including, without limitation, direct, special, indirect, consequential and/or incidental damages that result from your use or inability to use this site, any of umishoes.com's content and/or any related software, even if The Weyco Group, Inc. or an authorized UMI representative has been advised of the possibility of such damages. Applicable law may not allow the limitations or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent not permitted by such law. Notwithstanding anything else contained in these terms in no event shall The Weyco Group, Inc.'s total liability to you for any damages, losses, claims and causes of action, whether in contract, tort, negligence or otherwise (collectively "damages") exceed the amount paid by you for the Weyco Group, Inc.'s products purchased out of which any damages may have arisen. Further, you shall indemnify, defend and hold harmless The Weyco Group, Inc., its affiliates, subsidiaries, officers, directors, employees and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of this site in violation of these terms or the infringement by you of any intellectual property right of any person or entity.

GOVERNING LAW; VENUE; WAIVER; SEVERABILITY

The Weyco Group, Inc. is located in Wisconsin and, therefore, the laws of the State of Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, Services and this agreement. Any legal action or proceeding relating to your access to, or use of, this Site or The Weyco Group, Inc.'s Services shall be instituted only in a State or Federal Court located in Milwaukee County, Wisconsin U.S.A. You and The Weyco Group, Inc. hereby agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding. Furthermore, no delay or omission by The Weyco Group, Inc. to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by The Weyco Group, Inc. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part. Such provision shall, as to such jurisdiction, to be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provisions may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.

FAQ's

  1. How can I receive a catalog?
  2. What is your Shipping Policy?
  3. What if I live outside of the US and want to place an order?
  4. How do I track an order that I placed on your website?
  5. What is the UMI Guarantee?
  6. Is it possible to overnight an order?
  7. What if I want to cancel my order?
  8. Can I ship to a different address than my billing address?

Question:  How can I receive a catalog?


Answer: UMI does not provide a retail catalog.

Question:  What is your Shipping Policy?


Answer: Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.
An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

FREE Standard Shipping on any UMI order of non-clearance priced merchandise
Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise

$16.00 UPS 2nd Day Delivery

2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery

Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Canadian Orders

Canadian shipments will have a $30.00 USD Shipping charge (includes duty, tax and freight) for the first pair and $20.00 USD each additional pair (includes duty, tax, and freight). Canadian shipments may take 7 to 14 days for delivery and will ship via a carrier of our choice.

** Additional $75.00 will be charged to orders shipping to certain remote locations.

Remote charges will be indicated during the checkout process.

Question:  What if I live outside of the US and want to place an order?


Answer: We currently only ship to Canada, Puerto Rico, and the Virgin Islands.
-Shipping fees of $22 will be applied to all orders shipped to Puerto Rico or the Virgin Islands. These orders may be placed through our website.

Question:  How do I track an order that I placed on your website?


Answer: Once the order has been shipped you will receive an automated email that will provide a UPS tracking number. You may view the progress of your shipment on www.ups.com by entering the tracking number provided in the email.

Question:  What is the UMI Guarantee?


Answer: If you feel that you have received defective merchandise through our website, please email us.consumers@weycogroup.com. If the defective merchandise was not purchased through www.umishoes.com please contact the point of purchase.

Question:  Is it possible to overnight an order?


Answer: We do not offer overnight service.

Question:  What if I want to cancel my order?


Answer: You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.

Question:  Can I ship to a different address than my billing address?


Answer: Yes you can. When placing your order there will be a separate shipping address section. You can also add numerous addresses and keep them in your Address Book. We can only ship to addresses within the United States. When entering your billing address, please make sure it is what your credit card/bank has on file for you.