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Contact Us

For questions regarding shoe availability:

Umi sells shoes through authorized retailers. We supply these select stores with catalogs and price lists. If you have a question of style, price or color availability, please contact a retailer in your area. To find contact information for a store in your area—please use our store locator.

For Questions about an order:

Contact: customer.service@umishoes.com
When you contact us please include: your order number, the name and zip code of the billing address.

Umi Children's Shoes

333 W Estabrook Blvd
Glendale, WI 53212
Toll Free: 1-888-7-BUY-UMI (or 414-908-1667)
Hours: M-T 7:45 a.m. - 5:30 p.m., FRI 7:45 a.m. - 4:30 p.m. (CST)

For bloggers or those interested in press material or media:

Contact: umi.pr@umishoes.com

If you're a retailer in the U.S. looking to carry Umi Shoes:

Contact: umisales@umishoes.com
Phone: 888-UMI-7170 (888-864-7170)

If you're outside the U.S. and want to inquire about carrying Umi Shoes:

Contact: internationalsales@umishoes.com

ONLINE RETURN AND EXCHANGE POLICY

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

To prepare your prepaid UPS label for the return of your unworn, regularly priced Umi footwear, please click the following link: http://www.umishoes.com/shop/returns.html

Packages should be returned to:
Weyco Group, Inc.
Attn: Internet Returns
333 W Estabrook Blvd
Glendale, WI 53212

Give the package to UPS via a driver, UPS store or drop box.

If you choose to EXCHANGE your merchandise, please indicate the replacement size, style and color on the packing slip in the section marked "Internet Exchanges." Include the packing slip in your package. Umi Shoes will provide FREE outbound shipping for the replacement item(s).

If you choose to RETURN your merchandise, please indicate RETURN FOR REFUND on the packing slip in the section marked "Internet Refund". Include the packing slip in your package. You will be refunded the purchase price of the unworn item(s) to the original payment method used.

Canadian Returns should call 866-728-9864 or 414-908-1667.

SHIPPING POLICY

FREE Standard Shipping of non-clearance priced merchandise

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise.

$16.00 UPS 2nd Day Delivery

2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery

Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

CANADIAN ORDERS

Canadian shipments will have a $30.00 USD Shipping charge (includes duty, tax and freight) for the first pair and $20.00 USD each additional pair (includes duty, tax, and freight). Canadian shipments may take 7 to 14 days for delivery and will ship via a carrier of our choice.

** Additional $75.00 will be charged to orders shipping to certain remote locations.

Remote charges will be indicated during the checkout process.

PRIVACY POLICY

Umi respects your privacy and understands the importance of protecting the personal information you provide to us when you use our website ("Site"). We have created this privacy policy ("Privacy Policy") to let you know how Florsheim collects information when you use the website as well as how we place digital ads. This Privacy Policy is a portion of the Florsheim Site Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

BY ACCESSING OR USING THIS SITE AND BY ACCEPTING OUR TERMS AND CONDITIONS OF USE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE THIS PRIVACY POLICY APPLIES TO YOU.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SITE.

THIS PRIVACY POLICY DESCRIBES:

• The categories of information Umi collects when you use the Site.

• The uses we make of the information we collect when you use the Site.

• When and why we share information we collect when you use the Site.

• How we place digital advertising.

CATEGORIES OF INFORMATION WE COLLECT

When you use the Site and when you place an order from the Site, we collect or receive Personal Information and Non-Personal Information from you (collectively "Information"). We describe those categories of Information below.

1.Personal Information.

Umi collects Personal Information that you provide to us or one of our carefully selected service providers when you use the Site. "Personal Information" is information that, alone or in combination with other information, could be used to identify you, such as your name, date of birth, email address, IP address, mailing address, billing address, shipping address, telephone number, user ID, or password. You will be required to submit Personal Information to create a Umi Account and when you order Stacy Adams products on the Site.

2.Financial Information.

When you order Umi products from the Site, you will need to provide certain Financial Information to our third-party payment processer, Authorize.net, PayPal or Amazon Pay. "Financial Information" includes your credit or debit card numbers, your PayPal or Amazon Pay account information, expiration dates and security codes.

Umi does not directly access, handle, or store your Financial Information. However, Umi will receive certain Personal Information which you provide to our Payment Processor, PayPal or Amazon Pay as necessary to finalize your order such as your name, address, mailing address, billing address, phone number and email address. We will maintain a record of the purchases that you make when ordering from our Site.

3.Non-Personal Information.

Umi may collect and store Non-Personal Information regarding your interactions with and use of the Site. Non-Personal Information is data that is anonymous. It cannot be used to trace an individual's identity, does not personally identify you and is not readily available for that purpose ("Non-Personal Information"). Non-Personal Information we may collect includes, but is not limited to, your electronic device identifier, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, system type, access times, referring website URLs, and other electronic information about your interactions with us.

4.Aggregate Data.

Umi may also extract Information that does not identify you specifically, commonly referred to as Aggregate Data, from the Personal Information, cookies or other information collected on this Site. Any Personal Information that we aggregate will be used in a manner so that it no longer contains Personal Information and will be treated as Non-Personal Information. Umi is the sole and exclusive owner of any Non-Personal Information or Aggregate Data created by Umi, its third-party providers or licensors related to your use of the Site.

HOW AND WHEN WE COLLECT PERSONAL INFORMATION

We collect Personal Information when you provide it to Umi, its service providers or its licensors through your use of the Site. We may collect Personal Information from you in the following situations:

1.Voluntary Communications with Us.

We collect Personal Information when you communicate with us. For instance, at the end of the Site, we invite you to provide us with Personal Information so that we may contact you regarding your visit to the Site. We also collect Personal Information you choose to submit to provide you with previews, offers, promotions and other electronic communications regarding our products.

If you sign up to receive those electronic communications, you consent to our sending such electronic communications to you using the email address you provide. If you no longer want to receive electronic communications, you should contact Umi, and request to "unsubscribe." Within ten (10) days of receipt of your unsubscribe request, Umi will remove you from our distribution list unless you request to be added again in the future.

2.Umi Accounts.

We collect Personal Information when you create a Umi account. To create a Umi account, you are required to submit your name, email address, and you may choose to submit your birthday month.

3.Purchases.

When you place an order on the Site, the Financial Information you provide will go directly to our third-party payment processor, PayPal or Amazon Pay, and not to Umi. When you place an order on our Site, we will receive all Personal Information required to finalize your order, such as your name, shipping address, telephone number, email address, and billing address. Umi does not receive your Financial Information when you make a purchase but our third-party service providers who provide the payment processing services, PayPal or Amazon Pay as applicable will receive that Financial Information.

4.Gift Cards.

When you purchase a gift card through the Site, you will need to provide your Personal Information, including Financial Information. We will also collect any messages and other information that you may provide when purchasing a gift card, such as the name and address of the gift card recipient. Gift card purchases are subject to the terms of our gift card program.

5.On-Line Sweepstakes, Contests or Other Promotions.

If you participate in our online sweepstakes, contests, or other promotions, you will need to submit certain Personal Information to enter, to receive any prize awarded and as otherwise specified in any official rules or other entry guidelines. We may aggregate the Personal Information we receive when you enter a sweepstakes, contests, or other promotions to your Umi account.

If you participate in our on-line sweepstakes, contests, or other promotions, you may be asked whether you wish to receive information about Umi promotions and products and you may opt-in to receive this information by checking the appropriate opt-in box. If you choose to opt-in to receive communications, we will collect Personal Information and will use that Personal Information to send you information via email or regular mail about Umi promotions and products.

6.Live Chat.

If you use the live chat feature on the Site, we will collect the transcript of that communication and other Information that you may submit or input using that feature. If you use a chat feature while signed into your Umi account, we may link the submitted Information to your account. All chats on the Site are treated as non-confidential, except that we will protect Personal Information you provide to us in accordance with this Privacy Policy.

7.Store Locator.

Umi uses the Google Maps API(s) as part of its "store locator" feature. Pursuant to the Google Maps APIs Terms of Service, use of this location feature is also subject to Google's Privacy Policy. For information on how Google categorizes location information, please visit "Types of location data used by Google". Both the Google Maps APIs Terms of Service and Google’s Privacy Policy are incorporated into this Privacy Policy by this reference.

8.Social Media.

We collect and store Personal Information when you post on our social media accounts.

HOW AND WHEN WE AUTOMATICALLY COLLECT NON-PERSONAL INFORMATION

We automatically collect certain Non-Personal Information through your use of the Site.

1.Electronic Device Data.

We collect account activity and data collected by the servers we or our service providers use to operate the Site.

2.Data Collection Tools.

We collect Non-Personal Information using a variety of tools including, but not limited to, cookies, pixel tags/web beacons, web forms and fields, clear GIFs and other technologies/methods. If you turn off certain tools, you may not have access to features that make your experience on our Site more efficient and some of our features may not function properly.

a.Cookies: The Site may automatically use cookies to track your use of the Site. We use cookies to facilitate and enhance your user experience on the Site and for other purposes described below. "Cookies" are small pieces of information that are stored on your computer, tablet or cell phone device’s hard drive by your browser. The Site may use both Cookies that we implement and Cookies implemented by our suppliers and other third-parties. We use Cookies to track how you access and use the Site, to learn when and how users visit the Site, to learn how frequently visitors view certain Site pages, to learn which search terms are used to find the Site, and to learn which websites direct you to the Site. We also use Cookies to help display certain information on the Site and to improve your enjoyment of the Site, for example, by remembering your contact and other information when you access or use the Site. Most browsers automatically accept Cookies. You can disable this function, but disabling Cookies may impact your use and enjoyment of the Site.

b.Use of Cookies by Third-Parties. Our Site suppliers may use Cookies and other tracking technologies, such as pixel tags, to track Site visitors across the Internet to understand how you get to the Site. We do not have access or control over these third-party Cookies and this Privacy Policy does not cover the use of third-party Cookies.

c."DO NOT TRACK" Signals: Some browsers have a “do not track” feature that allows you to tell a website that you do not want to have your online activities tracked. Our Site does not support "do not track" requests.

Umi USES THE INFORMATION WE COLLECT FOR THE FOLLOWING PURPOSES:

1.Communications with You.

If you send Umi a question via email, register an account, chat, or otherwise communicate with Umi, we will use that Information to communicate with you.

2.Improve Our Products.

We use Information we collect from the Site to improve our products and to predict trends with regard to our products.

3.Improve the Site and Your User Experience.

We may use the Information to operate the Site to improve your experience when you use the Site or place an order from the Site. We may use your Information to develop and improve the content, materials, products, and services that we make available through the Site and the Site’s functionality, to inform you of marketing and communication plans and strategies, to evaluate user needs and customize Site content, and your browsing experience; and for other legitimate and lawful business purposes.

We may use Google Analytics or other third-party analytic tools to process information about your use of the Site, including when you visit the Site, URLs of the websites that you visit prior to visiting the Site and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet.

Our analytics providers may set and read Cookies to collect this data and your web browser will automatically send data collected by those Cookies to our analytics providers. This Information is used for our own internal purposes to improve the content of this Site, to enhance users’ experience when visiting our Site, and to customize the content and/or layout of our pages. All Information of user behavior described in this section will be recorded on a group basis, and is not personally identifiable. We may combine Information collected by third-party analytics with other information, including Personal Information. We will treat such combined information as Personal Information.

4.Information Regarding Your Orders.

We will use the Information to allow you to place orders, to communicate with you about your purchase, account information, shipping information or for customer service reasons.

5.Marketing and Promotions.

We will use the Information to display ads to you, to develop marketing materials, to communicate with you about our products and to administer contests, promotions, events and surveys.

6.To Protect our Legal Rights and the Rights of Third-Parties.

We may use Information to protect our legal rights or interests, or those of third-parties, including to bring a legal action against you or anyone who may be causing harm to us, the Site, or other users of the Site.

7.Accommodations.

To accommodate your requests for ADA related accommodations when you use the Site.

WHEN WE SHARE PERSONAL INFORMATION WITH THIRD-PARTIES

We strictly limit with whom we share your Personal Information. We will not sell your Personal Information. We may share your Information, including your Personal Information, with the following parties:

1.Employees and Affiliates.

We may share Personal Information with our employees, independent contractors and affiliated companies for purposes of responding to your requests, to assist with your orders and to assist with the operation of our Site and our business.

2.Third-Party Service Providers.

We share your Information, including your Personal Information, with carefully chosen third-party service providers which perform services for us including but not limited to providing services for order fulfillment, payment processing companies, advertising agencies, professional advisors, packaging and mailing companies, our website hosting service provider and those other service providers needed to operate our Site and fulfill orders and meet your customer service needs.

3.Security and Protection of Rights.

We may use your Information and share it with third-parties to the extent required by applicable law, including in the event of a subpoena, court order, or law enforcement request. We will use the Information and share it with third-parties if we believe doing so is necessary to operate the Site or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.

4.Business Transactions.

All Information we collect from you when you use the Site is exclusively the property of Umi. If Umi undergoes a change in control, acquisition, merger, reorganization, bankruptcy or asset sale, all Information owned by or in the control of Umi may be transferred, sold, shared, or otherwise disclosed to the successor of the transaction. We will use our best efforts to require that our successor be bound by this Privacy Policy as it applies to that Information.

USING AND SHARING NON-PERSONAL INFORMATION

Umi is the sole and exclusive owner of Non-Personal Information received by Umi or its third-party service providers through Cookies, web beacons, or other similar methods. We may use, or disclose to third-parties Non-Personal Information for any business purpose as determined in our sole discretion, in compliance with applicable laws.

AGGREGATE INFORMATION

We may combine Information you give us with other Information from Umi sources, transactions and communications. This may include, but is not limited to, information from Umi stores, direct mail, catalogs, emails, special events, products and applications, or other Umi interactions. We may aggregate Personal Information and other Information. We will not re-identify that Personal Information and other Information once aggregated.

SECURITY

Umi uses commercially reasonable efforts to protect your Personal Information. Umi and its third-party service providers have implemented security measures to help protect against the risk of loss, misuse or alteration of any Information under Umi's control. Umi uses industry standard encryption protocols to safeguard the security of your transactions.

ONLINE ADVERTISING

Umi participates in interest-based advertising, tailored to how you browse or shop, or you may see advertising for Umi on other websites based on your browser behavior across websites. Some websites where Umi may advertise belong to ad networks that use your web browsing history to choose which ads to display on their network websites. Those ads include advertising for Umi, but no Personal Information about you is shared with those third-party ad networks.

Other sites where you see our ads, such as Facebook, may use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you. Information collected by our advertising service providers through Cookies and other technologies may include browsing behavior, referring sites and your response to advertisements. These Cookies do not collect Personal Information. The information we collect in this manner is only used to improve our advertising.

If you receive a behaviorally targeted advertisement, you may click on the displayed icon to receive more information and you may choose to opt-out. Your opt-out choices may be affected by your use of a specific device, your browser settings or your log-on credentials. Please refer to the website that you are visiting, your browser and/or your device settings for additional information. If you opt out, you may still receive online advertising from Umi, which is based on your preferences or online behavior. Umi uses multiple online advertising programs, so opting out of one program does not opt you out from all online advertising.

THIRD-PARTY WEBSITES

For your convenience, the Site may link to, or be linked to, websites not maintained or controlled by Umi. This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-Umi website or its owner. Umi is not responsible for the privacy policies or practices of any third-parties or any third-party websites. If you choose to access third-party websites, you do so at your own risk, and you should read the terms and conditions and privacy policies for each website that you visit.

SOCIAL MEDIA WEBSITES

Umi participates in social media platforms such as Facebook®, Twitter®, Instagram® and YouTube® that enable online sharing and collaboration among customers. This Site may allow you to connect to and share information with these various social media platforms. These features may require us to implement Cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms to facilitate those communications and features.

By choosing to use any third-party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. We cannot control any policies or terms of any third-party platforms. As a result, we cannot be responsible for any use of your Information or content by a third-party platform, which you use at your own risk.

CALIFORNIA RESIDENTS

If you are a California resident, you are permitted, pursuant to California Civil Code Section 1798.83, to obtain: (a) a list of all third-parties that Umi may have disclosed your Personal Information to, within the past year, for direct marketing purposes; and (b) a description of the categories of Personal Information disclosed. To obtain such information, please email your request to the contact information set forth at the end of this Privacy Policy in the "How to Contact Umi" section.

ACCESS BY CHILDREN

The Site is not directed at children under thirteen (13) years of age. Umi does not intend to collect Personal Information from anyone under thirteen (13) years old and will not knowingly do so.

CONSENT TO PROCESSING IN THE UNITED STATES

By providing Personal Information to us, you understand and consent to the collection and processing of your Personal Information in the United States, regardless that certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the European Union or other jurisdictions.

HOW TO CONTACT Umi

You may contact Umi with questions or comments regarding this Privacy Policy and this Site by email at Privacypolicy@Umi.com.

Umi RESERVES THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING THE CHANGED OR AMENDED PRIVACY POLICY TO THE SITE. BY ACCESSING OR USING THE SITE FOLLOWING THE POSTING OF ANY CHANGES TO THIS PRIVACY POLICY, YOU AGREE TO ANY SUCH CHANGES.

Last Updated: May 25, 2018.

TERMS AND CONDITIONS OF USE

INTRODUCTION

Welcome to the web site ("Site") for The Weyco Group, Inc. ("UMI"). We are extremely appreciative that you have made the UMI Site your site for shoes. Please feel free to use and enjoy this Site and the services, including the viewing and purchasing of our shoes and related products ("Services"), which we offer.

We would like you to know that by accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions of Use ("Terms"), including the Privacy Policy, and to comply with all applicable U.S. laws and regulations. You also agree not to in any way alter or tamper with the software on or the operations of this Site or in any way compromise the security of the Site or Weyco Group, Inc.'s Services. In addition, you hereby represent and certify that you are at least 18 years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the Services offered through the Site. In addition, from time to time, The Weyco Group, Inc. may need to change or modify these Terms and, as such, The Weyco Group, Inc. reserves the right, in its sole discretion, to do so as needed. Your continued viewing of or use of the Site following the posting of any changes to the Terms will constitute your agreement to any such changes.

We hope that you will find the Site and our Services useful and come back to visit us often!

THE WEYCO GROUP, INC.'S INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING

The Weyco Group, Inc. displays/offers content on the Site for you to examine. Examples of the content included are; text graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by The Weyco Group, Inc. and/or in connection with this Site. Moreover, The Weyco Group, Inc. attempts to display the content in a way that will be easily accessible and useful for you, the customer. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and/or patent protection of either The Weyco Group, Inc. or by a third party that authorizes The Weyco Group, Inc. to make such content available to you. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on this Site are proprietary to The Weyco Group, Inc. or are the property of their respective owners. Also, unless approved in writing in advance by The Weyco Group, Inc., you agree not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site. If you do want to link to the Site, please contact the UMI Brand Customer Service Manager at customerservice@umishoes.com to seek approval. However, if you like, you may copy the content for your personal use, but you must retain any copyright, trademark, patent and/or other proprietary notice on the copied information. Furthermore, these Terms do not give you any right to reproduce, distribute, transmit, publish, or commercially exploit any information provided by The Weyco Group, Inc. without permission of the owner of the copied information.

WARRANTY DISCLAIMER

The content, products and services of The Weyco Group, Inc. are provided "as is" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of the merchantability and fitness for a particular purpose. The Weyco Group, Inc. does not warrant that any part of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. The Weyco Group, Inc. does not warrant or make any representations regarding the use of this site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore verify any information obtained from this site before acting on it. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you to the extent not allowed by such law. The Weyco Group, Inc. explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services, or merchandise found on sites that link to or from third parties. The Weyco Group, Inc. cannot be held responsible for the materials contained on third party sites and/or related services nor does The Weyco Group, Inc. make any representations or warranties as to the security of any information you might be requested to give any third party, and you hereby irrevocably waive any claim against The Weyco Group, Inc. with respect to such sites and services.

LIMITATION OF LIABILITY

To the furthest extent permitted by law, under no circumstances including, without limitation, The Weyco Group, Inc.'s negligence, shall The Weyco Group, Inc. be liable for any damages including, without limitation, direct, special, indirect, consequential and/or incidental damages that result from your use or inability to use this site, any of umishoes.com's content and/or any related software, even if The Weyco Group, Inc. or an authorized UMI representative has been advised of the possibility of such damages. Applicable law may not allow the limitations or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent not permitted by such law. Notwithstanding anything else contained in these terms in no event shall The Weyco Group, Inc.'s total liability to you for any damages, losses, claims and causes of action, whether in contract, tort, negligence or otherwise (collectively "damages") exceed the amount paid by you for the Weyco Group, Inc.'s products purchased out of which any damages may have arisen. Further, you shall indemnify, defend and hold harmless The Weyco Group, Inc., its affiliates, subsidiaries, officers, directors, employees and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of this site in violation of these terms or the infringement by you of any intellectual property right of any person or entity.

GOVERNING LAW; VENUE; WAIVER; SEVERABILITY

The Weyco Group, Inc. is located in Wisconsin and, therefore, the laws of the State of Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, Services and this agreement. Any legal action or proceeding relating to your access to, or use of, this Site or The Weyco Group, Inc.'s Services shall be instituted only in a State or Federal Court located in Milwaukee County, Wisconsin U.S.A. You and The Weyco Group, Inc. hereby agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding. Furthermore, no delay or omission by The Weyco Group, Inc. to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by The Weyco Group, Inc. If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part. Such provision shall, as to such jurisdiction, to be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provisions may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.

FAQs

  1. How can I become an affiliate for Umi?
  2. How can I receive a catalog?
  3. What is your Shipping Policy?
  4. What if I live outside of the US and want to place an order?
  5. How do I track an order that I placed on your website?
  6. What is the UMI Guarantee?
  7. Is it possible to overnight an order?
  8. What if I want to cancel my order?
  9. Can I ship to a different address than my billing address?

Question: How can I become an affiliate for Umi?


Answer:It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you’ll need to visit the platform and search for Umi Shoes to apply. For more information, please see the Affiliate Marketing Sign up Sheet.

Question: How can I receive a catalog?


Answer: UMI does not provide a retail catalog.

Question: What is your Shipping Policy?


Answer: Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.
An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

FREE Standard Shipping on any UMI order of non-clearance priced merchandise
If you do not receive regular US mail at your shipping address, please place your order with our Customer Care Team at 1-888-728-9864 so other accommodations can be made. Standard (Ground) shipping may be provided by UPS via the US post office. Note: We cannot use a Post Office Box as a shipping address.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$8.00 standard shipping on orders of clearance priced merchandise

$16.00 UPS 2nd Day Delivery

2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery

Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Canadian Orders

Canadian shipments will have a $30.00 USD Shipping charge (includes duty, tax and freight) for the first pair and $20.00 USD each additional pair (includes duty, tax, and freight). Canadian shipments may take 7 to 14 days for delivery and will ship via a carrier of our choice.

** Additional $75.00 will be charged to orders shipping to certain remote locations.

Remote charges will be indicated during the checkout process.

Question: What if I live outside of the US and want to place an order?


Answer: We currently only ship to Canada, Puerto Rico, and the Virgin Islands.
-Shipping fees of $22 will be applied to all orders shipped to Puerto Rico or the Virgin Islands. These orders may be placed through our website.

Question: How do I track an order that I placed on your website?


Answer: Once the order has been shipped you will receive an automated email that will provide a UPS tracking number. You may view the progress of your shipment on www.ups.com by entering the tracking number provided in the email.

Question: What is the UMI Guarantee?


Answer: If you feel that you have received defective merchandise through our website, please email us.consumers@weycogroup.com. If the defective merchandise was not purchased through www.umishoes.com please contact the point of purchase.

Question: Is it possible to overnight an order?


Answer: We do not offer overnight service.

Question: What if I want to cancel my order?


Answer:You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.

Question: Can I ship to a different address than my billing address?


Answer: Yes you can. When placing your order there will be a separate shipping address section. You can also add numerous addresses and keep them in your Address Book. We can only ship to addresses within the United States. When entering your billing address, please make sure it is what your credit card/bank has on file for you.